Terms of service.

1 Interpretation and definitions

1.1 — Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2 — Definitions

For the purposes of these Terms of Service:

Account

means a unique account created for You to access our Service or parts of our Service.

Affiliate

means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

Application

means the software program provided by the Company, named DoneThat.

Booking

means a request by You to book a video consultation Session with an Expert through the Application or Website.

Company

(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DoneThat, [COMPANY ADDRESS], [BUSINESS ID].

Content

refers to content such as text, images, profile information, listings, or other information that can be posted, uploaded, linked to, or otherwise made available by You, regardless of the form of that content.

Country

refers to [COUNTRY].

Customer

refers to users of the Service who are placing Bookings to receive Sessions from Experts.

Device

means any device that can access the Service such as a computer, a cell phone, or a digital tablet.

Expert

refers to users of the Service who list and provide Sessions to Customers. Experts are independent business owners and operators — not employees of the Company.

Feedback

means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.

Session

refers to the paid, time-boxed video consultation offered by an Expert through the Service (typically 30 or 60 minutes).

Service

refers to the Application or the Website or both.

Terms of Service

(also referred to as “Terms”) mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service

means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.

Website

refers to DoneThat, accessible from donethat.app.

You

means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2 Contact us

If you have any questions about these Terms of Service, You can contact us:

• By email: hello@getdonethat.com
• Through our help center: FAQ & Support

3 Acknowledgment

These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Service.

You represent that You are over the age of majority according to the laws of your country or the Country, whichever is higher. The Company does not permit those under that age to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Service. Please read Our Privacy Policy carefully before using Our Service.

4 Governing law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application or Website may also be subject to other local, state, national, or international laws.

4.1 — For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.

4.2 — United States legal compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

4.3 — Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

4.4 — Waiver

Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

5 User accounts

5.1 — Account creation

When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

5.2 — Account information

You may be asked to supply certain information relevant to Your Account including, without limitation, Your name, email, phone number, and address.

Experts may be required to provide additional documentation to comply with identity verification, background checks where lawful, and to receive payouts — including bank account details and identity documents.

Customers may be asked to supply payment card details and billing information at the time of Booking. All payment information is provided directly to Our third-party payment processor (Stripe) and is not stored on Our servers.

5.3 — Account review

We perform a vetting process on Experts before listing them on the Service to confirm hands-on business operating experience in the niche they advise on. This review is not a guarantee of any specific outcome, and We do not endorse any individual Expert. We do not accept any responsibility for the reliability, accuracy, and completeness of any information provided by users.

5.4 — Account password

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

5.5 — Account termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms. Upon termination, Your right to use the Service will cease immediately.

If You wish to terminate Your Account, You may simply discontinue using the Service or delete Your Account from the Service, or contact Us for help.

6 Content

6.1 — Your right to post Content

Our Service allows You to post Content — including profile information, Session listings, reviews, messages, and call notes. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post, or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

6.2 — Content restrictions

The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.

You may not transmit any Content that is unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to:

• Unlawful or promoting unlawful activity.
• Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national or ethnic origin, or other protected groups.
• Spam, unauthorized solicitations, chain letters, lotteries, or gambling content.
• Viruses, worms, malware, trojan horses, or other content designed to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment.
• Content infringing on the intellectual property rights of any party.
• Content impersonating any person or entity, including the Company and its employees or representatives.
• Content violating the privacy of any third person.
• False information about credentials or experience.

The Company reserves the right, but not the obligation, to determine in its sole discretion whether any Content is appropriate and complies with these Terms, and to refuse or remove this Content. The Company can also limit or revoke Your use of the Service if You post objectionable Content.

6.3 — Content backups

Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data. You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

6.4 — Intellectual property of others and copyright infringement

We respect the intellectual property and copyrights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property right of any person. We are ready to comply with local regulations in that matter (such as the Digital Millennium Copyright Act (DMCA) or the EU Copyright Directive).

If You are a copyright owner or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, please send written notice to hello@getdonethat.com including: an electronic or physical signature; a description of the copyrighted work; the URL of the allegedly infringing material; Your contact information; a good-faith statement; and a statement under penalty of perjury that You are authorized to act.

7 Bookings of sessions

By placing a Booking through the Service, You warrant that You are legally capable of entering into binding contracts.

7.1 — Position of the Service in Bookings

Our role is one of a facilitator between You and the Experts. We are a third party in Bookings, which limits Our liabilities in any disputes between You and the Experts.

We are not a party to any agreement You have with an Expert. Any agreement You enter with an Expert does not form a part of any agreement We have with you.

7.2 — Your information as Customer

If You wish to place a Booking, You may be asked to supply certain information relevant to Your Booking — including Your name, email, phone number, payment card details, and billing address.

You represent and warrant that: (i) You have the legal right to use any credit, debit card, or other payment method in connection with any Booking; and (ii) the information You supply to us is true, correct, and complete.

7.3 — Availability, errors, and inaccuracies

Experts and We are constantly updating the offerings on the Service. The information available — including pricing, Expert availability, and Session descriptions — may be inaccurate or out of date. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

7.4 — Prices

The Company and Experts reserve the right to revise prices at any time prior to accepting a Booking. The price displayed at the time of confirmed Booking is the price You are charged.

7.5 — Payments

Payments are processed securely through Stripe. Payment cards are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-completion of Your Booking.

Customer payment is held until the Session is delivered. Once the Session completes successfully, the Expert's share is released to them via Stripe Connect, less applicable Service Fees.

7.6 — Service fees

We charge a Service Fee on each Booking to operate and improve the Service. The fee structure is displayed during checkout. We reserve the right to change the Service Fees at any time, with changes taking effect for new Bookings made after the change.

7.7 — Booking modification

You and the Expert are responsible for any Booking modifications you agree to make via the Service and agree to pay any additional amounts, fees, or taxes associated with any modification.

7.8 — Booking cancellation

7.8.1 — Our cancellation rights

We reserve the right to refuse or cancel a Booking at any time for reasons including but not limited to: errors in the description or pricing of a Session, fraud or unauthorized transactions, an Expert's account being suspended, or technical issues that prevent the Session from being delivered.

7.8.2 — Cancellation by Customers

Customers may reschedule or cancel a Booking up to 24 hours before the scheduled Session for a full refund. Cancellations within 24 hours of the scheduled Session may be subject to a cancellation fee, which is retained to compensate the Expert who reserved the time slot.

7.8.3 — Cancellation by Experts

If an Expert cancels a confirmed Booking, the amount the Customer paid (including the Service Fees) will be refunded to the Customer in full. Repeated cancellations by an Expert may result in suspension or removal from the Service.

7.8.4 — Satisfaction guarantee

If an Expert no-shows or the Session is materially impaired through no fault of Yours (e.g., poor connection on the Expert's end, the Expert leaves early without cause), You are entitled to a full refund or a free booking credit at Our discretion. To request this remedy, contact Us within 7 days of the Session.

7.9 — Booking disputes

If a Customer or an Expert disputes a Booking, the Company should be notified. The dispute will be reviewed and resolved at Our sole discretion based on the facts and any evidence the parties provide.

8 Disclaimers and limitation of liability

8.1 — Limitation of liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service, or 100 USD (or its equivalent in the Service local currency) if You have not paid anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy arising out of or in any way related to the use of or inability to use the Service), even if the Company has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, each party's liability will be limited to the greatest extent permitted by law.

8.2 — “As-is” and “as-available” disclaimer

The Service is provided to You “as is” and “as available” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Advice, recommendations, opinions, and any other information shared by Experts during a Session are provided in their personal capacity and do not constitute legal, financial, tax, medical, or other professional advice. You should consult a qualified professional before acting on any information received through the Service.

8.3 — Links to other websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

8.4 — Translation interpretation

These Terms may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

9 Disputes about the Service

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company at hello@getdonethat.com.

10 Intellectual property of the Service

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

11 Your feedback to us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify, and exploit such Feedback without restriction.

12 Changes to these Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Application or Website and the Service.